Check-in
Check-out
Children and beds
Parking
Pets Allowed
Age restrictionHow far is the metrostation from hotel????
Dear Guest approximately 20 meters Best Regards
Hi 🍀is there a washing machine & microwave in this type of room ( studio with city view FOR TWO PEOPLE) ?
Dear Guest Yes We have washing machine & microwave in this type of room best regards
Hello, My partner and our daughter are staying here 5th June for a week. Is the swimming pool open? X
Pools are open on June Best Regards
Is the flipper children's club still running. I am due to come with my family on 20th September to 27th September.
Marianne morey
Due to Covid-19 kids club has been closed. Best Regards
The outside pool I mean
01.06.2022 Will be open
Is there a late check out option & if so price please
Dear Guest, First of all thank you for your interest to our hotel. Yes, we have late check-out option but price we can tell you in check-in time. With Regards, Guest Relation.
Do u have in door pool?
Dear Guest, First of all thank you for your interst to our hotel. Yes, We have indoor pool. İndoor pool is open all months With Regards, Guest Relation.
Hi 🌺 i want to book two rooms (studio with city view for two person), is it possible to have them next to each other?
Dear Guest Subject to availability Best Regards
Is there any nearby shopping mall?
What distance to shopping mall?
Dear Guest distance to shopping mall approximately 2 kilometers. Best Regards
Is there smoking room available
Dear Valued Guest, We have smoking rooms in Tango Building. Best Regards Best Regards
Hi I’m here 5june and my flight is 11.30 in the night . Is there anything open ?
Plus is there any markets ?
Hi, Threr ara Gasoline Station and some restourants around us.You can also order food and anythink from various aplications. Thank you
hello i am a solo traveler and planning to visit your property. do you have smoking rooms? are visitors allow in the room as am expecting a visitor for couple of hours. Moreover i need to check out at 6 pm possible to do it against a fees? thank you
Dear Guest, First of all thank you for your interest to our hotel. We have smoking rooms. We are allowing guest from outside with extra cost and you can check out at 6pm but it will be extra fee. With Regards, Guest Relation.
hello
is the food halal?
is there a bidet for the toilet?
Dear valuble guest, Yes our all food are halal.But not available in toilets bidet. Thank you for understanding.
Hi do you have shuttle from Airport to your hotel?
Dear Guest. First of all, thank you for your interest in our hotel. We do not have free transfers from the airport. If you need a transfer, we can book it for you for an extra fee. Kind regards.
Is there have youall?
Yes we have
Hi,
I am looking for a hotel, for a long stay in May. Do you have a swimming pool only for ladies?
Thank you.
Dear Valued Guest. Unfortunately we don't have swimming pool only ladies. Best Regards.
Hi is the outside swimming pool shared between Tango and Burgu Arjan ?
Yes. It is a shared pool.
Is your indoor pool currently available to use?
Our indoor swimming pool is currently being maintained
hello. Is there a shuttle service from the airport to the hotel ? and from hotel to the airport ? and how do i get to this service at the airport ? and how far is the hotel from Trump Towers. thanks
Trump Tower - Arjaan By Rotana : 33 KM Unfortunately, we don't have free shuttle services from Airport, you can arrange easily taxi from Aırport VIP Mercedes Vıto for 4 people : IST New Airpot 60 EURO - Saw Airpot 50 euro
Hello Excuse me, does your hotel allow us to bring small dogs into the room?
Greetings From Istanbul Pet is acceptable with a 10 euro charges per night. Best Regards
Is hotel lover pets ????
Yes Hotel is Pet Lover Hotel. We will accept your pet
Is hotel pets lover ?????
We will accept your pet.
May you please confirm that pool will work 25-27 September?
The outdoor pool will close at end of the September. The indoor pool is open all year
Hello! Could you please specify if the outdoor pool is functioning at the end of December/ start of January? Thank you
Our outdoor pool is not functioning until the summer time but we have indoor swimming pool.
Sorry I just want to make sure it’s open on the 5th of June … you say June but on the policy it’s saying the 30th . I need to no before I arrive.TIA
Outside pool will open 01.06.2022 . First of June will be open outside pool. Best Regards
hi it is possible to add additional bed for the room with 3 adult to book. Thanks
We can provide extra bed with €25.- + 8% VAT daily fee.
Hi, do you have plug sockets for English plugs? Or will I need an adaptor?
Dear Guest You can find an English plug system in your room. for multiple use we offer you to get adaptor. Best Regards
Hi are all spa facilities open, such as in door pool, sauna and massage, and how much are the massages please. Hoping to be there in 3 wks .
Dear Sir Unfortunately the spa is temporarily closed but We have indoor pool and massage. For the massage you need to take a reservation beforehand and the spa section will give the full details once you arrive. Thanking you
How many bathrooms in two bedroom suit?
There is only 1 bathroom in two bedroom suite.
Will the indoor pool be open in march?
Is it free for hotel guests and what is the opening time?
what is the time of breakfast?
Indoor pool is currently open and will be open in March. It is free for hotel guests and it is open between 07:00 - 22:00 every day. Breakfast is served between 07:00 - 10:00.
My two children age 3 & 5 included on this price ?
Include to price but baby crib or extra bed is not free. Best Regards
Hello is it near blue mosque
Blue Mosque is 25 km away from our property.
hello is the outdoor swimming pool open and useble
Outdoor pool is open and will close end of the September.
Is the daily cleaning of the studio included in the rate? If not, is the daily cleaning available at additional cost?
Yes, daily cleaning is included.
Hello
I wander to know as you are pet friendly hotel means I can bring my dog into the room , right ??
should we charge more money ?
Yes, you can bring your dog into the room. Price is €10 + 8% VAT per night.
Will Flipper’s Kids Club and the outdoor pool be open in March?
No, they will be closed in March.
8 / 10 
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Frank
"Fabulous"
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Yasodara
"Staff was very supportive. We received a free upgrade and extra bed for our kid was provided free of charge. Staff booke"
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Musab
"Good value for money very helpful and warm staff"
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Abdullatif
"Pleasant"
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Abdulaziz
"Thanks to Ece ,Seyma and Baris.They were very friendly"
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Елена
"Nice hotel."
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Marianne
"Excellent apartment facilities."
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Veljko
"Nice concept, needs improvement"
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Danh
"Would stay again"
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Mohammad
"Nice experience"
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Yanna
"Exceptional"
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Nabil
"Exceptional"
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Al
"Great experience overall"
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Nawal
"Staff are very friendly"
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Altaher
"Definitely coming again"
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Rami
"👍🏻"
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Mukesh
"Exceptional"
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Oluwadamilola
"Gorgeous!"
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Mayez
"This was the worst hotel I’ve ever been to in Istanbul"
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Khalid
"Pleasant"
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Milad
"Exceptional"