Check-in
Check-out
Children and beds
Groups
Pets Allowed
Age restrictionWitam, czy BMW X5 z bagażnikiem na dachu zmieści się na parking?
Parking podziemny pomieści auta do wysokości do 220 cm, dla aut, które są za wysokie mamy do dyspozycji również koperty przed hotelem.
Hello, how long is the swimming pool?
Hello, Monday - Friday from 6 am - 9:45 pm. Weekends 9 am - 8:45 pm. Children are only allowed into the swimming pool area from 4 years old and accompanied by an adult from Friday to Sunday during the club opening hours. Best Regards, Front Office
Hello, what is the dimensions of the swimming pool? Is it long enough for swimming workout?
Hello, Length - 117.5 x 8 m Deep - 1.40 m Best regards
how far to town centre
Dear Guest, Our hotel is located in the city center, a few minutes' walk from the main square. Best regards, DoubleTree by Hilton Wroclaw
hello,the water in pool is hot?
Dear Guest, The water in the swimming pool is 28*C. Best regards, DoubleTree by Hilton Wroclaw
Hello I would like to find out from what time you starting to serve breakfast?
We serve breakfast between 6.30 - 10.00 on weekdays and 6.30 - 11.00 on weekends.
Good morning) What is the maximum height of the car which could be passed to the ground floor parking? Thank you)
The maximum height is 2.20 meters.
Good morning) What is the maximum height of the car which could be passed to the parking of your hotel? Do the windows open in your hotel? Thanks)
Dear Sir or Madame, our parking height is 2,20 m. Our windows does not open.
Hi is it possible to get an interconnected room 1 one double bed and 2 two single beds with breakfast included?
Dear Guest, Yes of course - we have such a room available. Please provide us with the dates so we can send you an offer. Best regards, DoubleTree by Hilton Wroclaw
Hi, is there small breakfast again being served in the executive lounge?
Hello, The breakfast is serving only in hotel restaurant Best regards Front office team
Hi, is there a private bathtub in a room? And what is the close time of jacuzzi? Thanks.
Dear Guest, our rooms are equipped in bathtub or shower and we assign them according to request and availability. Jacuzzi closes at 21:45 Mon-Fri and 20:45 Sat-Sun.
Hello! Can children 2+ use the pool with their parents? Thanks
Good day, Swimming pool at Holmes Place (Level -2) for children aged 4 and over available | Mon-Thu 8:00-16:00 | | Fri 16:00-22:00 |Sat-Sun 9:00-21:00 | But on 15.08.2021 working hours are changed to 9 a.m to 6 p.m Kind regards, Reception
Hi, will a family connecting room sleep 3 adults? The pictures show more than one bed, but the description says it’s just 1 double. Thank you
Family connecting room has space up to 4 adults. The family room connects two standards room: King Guest Room (with one double bed) and Twin Guest Room (with two separated beds).
Good morning) How far from the hotel is parking place? Is parking under surveillance? Thank you)
Hello, Parking space is in the same building where the hotel is, but the parking is not guarded.
Hello, what is the length of the pool?
Hello, The Length of the pool is 17m. Best regards, DoubleTree by Hilton Wroclaw
Hi. Are you restaurants all open? Serving food as normal? Breakfast, dinner, lunch ? Anything special on 31 December? Thanks, Anna
Dear Sirs, Our restaurant and bar are available for our guests. For more questions please contact directly to http://ovobarandrestaurant.pl/en/ . King regards, DoubleTree by Hilton Team
Hi we arrive early in morning on the Friday 23rd feb. Is there any chance we can have an early book in to our room ? We will arrive about 10am ?
Dear Guest The possibility of early check-in is dependent on the availability on the arrival day The prices as below: - before 10 am - 200 PLN. - between 10 am and 1 pm - 100 PLN. - between 1pm and 3pm is free Best regard DoubleTree by Hilton Wroclaw
will the pool and spa be open in November
Dear Sir/Madame At the moment we have no information about possible closure of the swimming pool and spa area in November. Best regards Front Office Team
Hi I’m trying to book for 3 ppl do all rooms have sofa bed for 3rd person
Thank you
Only Junior King Suite and King Suite have sofas in them. We have possibility to provide extra bed to Deluxe King Room.
Hi, how much do you charge for dogs and for parking per night please? Thank you
Dear Sir or Madame, Parking costs 100 PLN per day. The fee for a pet is 100 PLN per whole stay. Best regards, DoubleTree by Hilton Wroclaw
Does every king guest room have a bathtub? how can we request a king guest room with bathtub? thanks
Dear Guest, Not every king guest room have a bathtub but you can request one after making a booking. We will assign the one for you if we will have occupancy on the day of your arrival - if not, you will be signed to room with a shower.
How late can we check out?
Standard Check-out Time is 12:00. Depending on availability we can extend late check-out up to 2 hours.
I there a restriction for kinds 8+ to use the pool only during particular times of the day?
Dear Guest, Children between 4 and 16 years old can use the swimming pool only from Friday till Sunday. Unfortunately from Monday till Thursday children are not allowed use it at all. Best regards, DoubleTree by Hilton Team
Hi what are the opening and closing time for the gym?
Hotel Gym for our Guest is 24/7 and it is already included in your stay.
Hi,do you have a car park?Thanks
Hello, Yes, we have a carpark, which is extra pad 95 PLN per day. The carpark is not guarded.
Good eve) What is the maximum height of the car which could be passed to the parking of your hotel? Do the windows open in your hotel? Thanks)
Maximum height of parking entrance is 2.2 meters. There is no possibility to open windows in hotel rooms
dzień dobry, czy w Waszym hotelu można wykorzystać bon turystyczny?
Dzień dobry, Jak najbardziej akceptujemy płatności dokonane bonem turystycznym. Serdecznie Pozdrawiamy, Zespół Double Tree by Hilton Wroclaw
What is access to lounge? To include what?
The Executive Lounge serves drinks and snacks. It is open from 6:00 to 23:00. Happy Hours in the Executive Lounge (lunch, free alcohol) from 18:00 to 20:00 Access to the Executive Lounge can be used with an accompanying person.
Czy basen oraz spa ( bez zabiegów) są dostępne bez dodatkowej opłaty dla gości hotelowych?
Dzień dobry, Basen jest w cenie pobytu hotelowego (z uwzględnieniem limitu osób), natomiast w sprawie Spa trzeba kontaktowac się bezpośrednio z Kandara Spa (recepcja.spa@kandara.pl). Pozdrawiam serdecznie, Zespół Recepcji
w jakich godzinach czynny jest basen? Dziekuje
Godziny otwarcia klubu Holmes Place: od poniedziałku do piątku 6:00 - 21:45, weekendy 9:00 - 20:45. Dzieci od 4 lat mogą korzystać z basenu Holmes Place w weekend (Pt - Ndz) oraz wszystkie wolne dni i święta. Pozdrawiamy, DoubleTree by Hilton Wroclaw
Hello,
do we need for acomondation any PCR/antigen test?
Thank you in advance.
L. Krycf
No, Currently You don't need any tests. If something will change in the future we will inform our guests prior to arrival.
Hello, are the sauna and the pool free of charge and available to use all the time? Do you have a jacuzzi?
Dear Sirs, Holmes Place with sauna, swimming pool and jacuzzi are available for our guests without any additional charges. Children are only allowed into the pool area from 4 years old and accompanied by an adult from Friday to Sunday.
Is there elevator? How big the rooms are? And air conditioning?
Hotel floors are accessible by elevator. Size of the rooms depends on it's standard. All rooms have air conditioning.
Witam, w jakich godzinach czynny jest basen hotelowy i strefa sauny?
Holmes Place działa od poniedziałku do piątku w godzinach 6:00 - 21:45. W weekendy 9:00 - 20:45. Dzieci od 4 lat moga korzystać z basenu w piątki, w sobotę i niedzielę, i w swieta w godzinach otwarcia klubu.
are family connecting rooms have 2 separate bedrooms? do I need to select one or two for 2 adults and 2 children? as this is suggested option for our family of 4
Dear Guest, family connecting room is two rooms (twin and king) connected doors between them.
Do you offer connecting rooms for families if I wanted to book 2 rooms?
Family connecting rooms is a separate offer. If it's not showing up on chosen dates that means we have no availability for this type of room.
Hi, do we need to pay extra fee for using spa facilities e.g. sauna ? I saw a comment said that it’s free to access spa facilities. thanks
Swimming pool, sauna and jacuzzi is included in your stay but SPA is paid separately and directly at Kandara SPA according to actual prices.
We are a group of 3 friends, can we reserve one room with 3 separate beds ?
Unfortunately we do not have room with 3 seperate beds - you can book a room with extra bed or with a sofa that we can prepare as a third place to sleep; options should appear after choosing 3 persons in a booking.
Hi is the spa area currently open and do we need to a) book slots in advance b) pay extra if we are hotel guests? We are coming in 2 weeks. Thanks
Dear Guests, Kandara Spa is separated company, it is open and paid at the Spa Place, our guests have 15% discount there. About any details please contact them directly via phone: +48 883 311 954 or e-mail adreess: spa@kandara.pl. Front Office
Witam . Ile wynosi opłata za spa , siłownie , basen ?
Nasi goście mogą korzystać z siłowni, basenu oraz spa bez dodatkowych opłat
Hello,
Is the spa facilities and the pool area open?
Thank you
Unfortunately our spa and pool area are still closed due to COVID restriction in Poland. We do not have information when the situation will changed
If I book 1 x Family Connecting room & no other rooms, it’s definitely more than 1 bed? Does the £529 cover all 3 adults across 2 connecting rooms?
Dears, Family Connecting room is two rooms connected doors between them - there is one king guest room and one twin guest room. It is hard to answer on the second question since we do not see details of the possible reservation.
Thanks for your replies regarding parking) one more question, pls: do windows open in your hotel?
Our windows don't open.
Good morning) Do windows open?
Thank you)
Our windows don't open.
8.7 / 10 
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Aliaksei
"Exceptional"
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Sulaiman
"Exceptional"
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Giuseppe
"everytime a fine stay."
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Jan
"Good starting point to discover Wroclaw, limited parking"
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Daniel
"Good choice"
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Ofer
"Fabulous"
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Tracy
"Lovely hotel great location the domestic/cleaners were very friendly when asking for anything for our room pool area"
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Alessio
"Pleasant"
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Marcin
"Felt like Star Trek."
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Nik
"Exceptional"
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Derya
"Fabulous"
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Michaela
"Amazing, comfortable accommodation"
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Michael
"A great place, good time with friends. Made even better staying at a nice hotel. Perfect place"
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Edward
"Wonderful stay in the heart of Wrocław"
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Sebastian
"Superb"
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Nicolle
"Brilliant location, amazing staff, we loved it."
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Giedrius
"we had a pleasant one night stay with a family after long drive"
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Janine
"Great hotel, fantastic breakfast, appreciated the air con too when it was 31 degrees!"
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Natasha
"Great hotel but lacking complimentary WiFi."
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Malgorzata
"Fabulous"
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Yevgeniy
"Fabulous"