Check-in
Check-out
Children and beds
Parking
Pets Allowed
Age restrictionWhen is the best time to visit your property for the perfect beach holiday?
Bacalar is a wonderful destination to visit all year round. The weather is pleasant all seasons, perfect to enjoy the lagoon and all the atractions available in town.
Hello, is there air conditioning in the lake view bungalos?
Do the lake view bungalos have a microwave and fridge?
Hello! All our bugalows have A/C Just our Studios have kitchens with fridge, Microwave, oven,and --tv
Hello! I want to know what kind of outdoor activities do you offer, and which of them have a extra cost and which is free?
Thank you!
Hi there! Paddle boards, Kayaks, swimming pool use are included in the rate. Sailing tour in the lagoon is offer at the hotel with an extra charge.
Hello, i want to know about the bathroom, is it private for all rooms?
Also, do you have a save place to park the car?
Thank you
Hello! Every Bungalow or Room that you can book on this plataform have a private Bathroom. We do have parking place outside the property
Hello! Are all the bungalows “lake view”? Do you provide shuttle service from the airport?
Hello, good morning Unfortunately, not all of our bungalows have a lagoon view, but we have bungalows with a view of our garden, which is also a very beautiful view. Sorry we dont offer the transport service, but you can take it in the airport
Hola! ¿Aceptan mascotas?
Hola! Son bienvenidas las mascotas! debes requerirlo por mensaje privados para checar disponibilidad y precios.
How far is your property is located from the airport?
By Car is around 45 minutes from Chetumail airport.
great, we are wanting to bring our small dog with us,.is that possible? 19-21 August
Pets are always welcome!. Charges may be applicable. Check rates and availability here!
Hi ,
We arrive tomorrow afternoon around 1:00
Can we drop off our bags and use one of the kayaks when we get there
We are looking forward to it
Hello The check in time is from 3 pm, however if your arrival time is earlier, we can gladly store your luggage at reception and we invite you to enjoy the facilities where your bungalow is ready. Regards, Berenice
Is there air conditioning in the room
HI HOW ARE YOU YES,WE HAVE AIR ACONDITIONING IN ALL ROOMS
Hi I’m looking for a bungalow with a view of the lagoon—it’s just one person. Or a bungalow with a porch/balcony—do any of your bungalows?
Hi! Check the availability, ¨Bungalow lagoon view¨ are located in front of the lagoon and the have a nice deck with hammocks to chill.
Do you offer trips to cenotes? How much would that cost per person?
Hello, We offer sailing tours that takes to the cenotes inside the lagoon that costs 3100mxn for 2 people and lasts 3 hours. We also have the only cenote that is outside the laggon about 15min walking distance.
What is the cost of bringing a pet?
Hi yes it have a cost of 350 pesos for pet the stay
hola, tienen agua caliente en las duchas?
Gracias por tu interés en CasaBakal. Es correcto. Las regaderas cuentan con agua fría y caliente.
If only breakfast is included. Where do you go to eat? Is it far from this location?
hello, we have a snack bar that opens from 10a.m-6:30pm. Our snack bar has hamburgers, tacos, salades, ect. Downtown is 15 min away from our location (Casa Bakal) in taxi. Taxi charges abour 35-40 pesos. I hope the information we have gave you is helpful Omar
It looks like there is a second bed or sofa pull out. I have 4 people in my group. Would this room be possible for me to book. 1 member of our group has special needs and needs to be in the same room and me and my wife. Thank you. Beautiful place
Thank you for your interest in CasaBakal. The superior studio has a maximun capacity of 2 people (1 king bed) and is located in the first floor (access trough stairs). All the rooms that has ¨quadruple¨ on the name have 2 queen beds).
Mi hijo de 7 años duerme con nosotros en la misma cama, puedo reservar un bungalow cuadruple para 2 adultos (Mi esposa y Yo) y mis hijos de 7, 12 y 16 años??
Hola, las camas son queen size. si es posible, tendría un costo extra por el niño
Is this bungalow in front of lake? Does it have lake view?
Hi, this bungalow has garden view, a small deck, hammocks and chairs
Hola, se efectúan bodas ahí??
Hola, para cotizaciones de grupos contactarse directamente con el hotel, por favor.
Hello! I know the hotel has air conditioning, but can you tell me if it can run at any time of day, or just at night?
During check in we provide the guest keys and A/C remote control of the room. The A/C can run anytime you want.
Are children allowed at this property? We booked for our family of 4.
Children all ages are welcome at CasaBakal
Do you take 2 well behave Labradors??
Anything extra I need to know at reserve?
Do you have parking??
The pets are welcome at CasaBakal. Charges may be applicable There is parking outside the property.
Hello,
Is your hotel baby friendly? We would like to stay at your hotel but have a 9 month old baby with us. Is that possible?
Kind regards,
Iris Lodeweyckx
Babies are welcome at CasaBakal.
i there some smoking area?
Hi there all the open and common areas (gardens, terrace, pool). All the rooms and bunglalows are no smoking.
Hello,
Do you have any arrangement with a laboratory for covid testing on site? How much does it cost in USD? Thank you!
Hi! We don´t have any special arrangement with a Lab. There is two in Bacalar that do de Covid testing. The cost goes from 125 usd (PCR) . There is other type of test cheaper. Anyway We will more that happy to provide the lab´s contact information.
does the bungalow with lake view have air conditioning?
All of the rooms and bungalow have air conditioning.
A partir de qué edad se cobra a los niños como adulto?
Hola! a partir de los 3 años de edad se consideran como persona extra.
Do the rooms have fridges or mini fridges?
There is only two categories that have fridges. Those are Superior studio with lake front and Quadruple studio with lake front.
URGENT Good morning, booking says there is only one bungalow available for two poeple from 7th to 10th december, price : 8176 MXN +1553 MXN taxes ( beakfast included . There are three of us. Is it possible to add a third bed, adult? what is the total price? thank u
Hello! we have not supplementary Beds for 2 persons rooms. You can contac us by our direct channels to help you
Hola! Del 26 de octubre al 30 de octubre tienen alguna habitación o bungalow con vista a la laguna y aire acondicionado? Como es la calidad del wifi?
Hola! para cotizaciones puedes escribirnos por nuestros canales directos! Saludos
Hi. Is the lake shallow for the children to swim and snorkel?
At the hotel the deepest is around 2 mts.
Is the lake open for swimming and activities?
That`s right
Hola, cual es el medio de transporte hacia el centro
Si no cuentas con vehículo propio, puedes utilizar taxis. Muchas gente también renta bicicletas en el centro por horas o por día.
How is the Wi-Fi in the bungalow Lakeview rooms?
The hotel has internet in most of the areas. The strongest signal is in the common areas.
Please confirm you accept pets and explain about any restrictions related to COVID
Hello, we acept pets whit an extra charge. At the moment (Nov) there is no restriction on any service
Is the bathroom in the Bungalow Lagoon View, is it completely closed door?
The wc and shower are separated from each other. where the w.c is located the wall is completed closed.
Hi is the cuadruple studio in front of the lagoon!
That´s right is located in front of the lagoon.
Hi does the standard bungalow have a lake view?
Not that category. All of our rooms that have lake view o front view are mentioned in the name of the category.
Do you have bike rentals?
At the moment we do not have that service available. We can provide you with several options for rental in town. Even, you can get from the rental people the bikes drop off at the hotel.
Hello, can 4 guests stay in this room, or is the price for 2 guests only?
Prices are always for two persons, the extra persons have extra cost but yes, the room is up to 4 persons.
8.7 / 10 
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Lindsay
"Amazing location, family friendly pool and delicious food!"
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Sam
"Incredible lake side cabins with hot tubs, hammocks and amazing views."
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Natalie
"10/10 and we cannot wait to return!"
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Richard
"We loved it we had a little issue with hot water but they quickly moved us to a different bungalow!! Great customer serv"
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Jean-christophe
"Perfect place, we loved it."
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Laxmi
"Beautiful Lagoon front hotel but bit overpriced"
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Hernandez
"Place is great for families and staff is very kind and the service is spectacular"
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Catarina
"Exceptional"
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Henrik
"A great place for couples and families."
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Jerry
"Idyllic! :)"
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Barbara
"Fabulous"
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Mohd
"Maravillioso"
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Carla
"Lovely stay"
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Alejandra
"After opening the door from your room you walk into a jungle lit with beautiful lights guiding you to the lagoon where y"
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Stephanie
"Magical location, but extremely noisy so not a peaceful stay"
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Loli
"Great place to stay"
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Gabriela
"Nice place just like the pictures"
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Martin
"The location and premises lf Hotel Casa Basal are just perfect."
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Normanne
"nice stay in Bacalar"
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Villalobos
"Fabulous"
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Guido
"Fantastic place!!"