Check-in
Check-out
Children and beds
Parking
Pets Allowed
Age restrictionHi, do all rooms include a mini fridge that can be used to store food or drinks?
First of all we would like to say thank you for your preference. Will be a pleasure to host your vacations! Yes every room has a mini fridge, queen size bed, fan, air conditioner, balcony, Chairs and mini table with the balcony
Also, I assume there is a place there in San Pancho to get a 1 day CoVid test to fly home?
Good morning, Yes, the laboratory came to the hotel, cna be antigen or PCR Warms Regards, Ciyé Hotel
Are you serving food and drinks at the hotel now? Thanks looking to come after Christmas period 25 to 30 dec
Good afternoon, Thank you for your preference! Will be a pleasure to have you with us. Yes, we have Bar, snacks and food. Cordially,
do you have ground floor rooms? do you have an elevator?
Dear guest, the rooms are located on the second and third floor. We only have stairs, but we have staff who can help with your luggage. Please let us know if you have any other question, will be a pleasure to assist you. Warm Regards,
Looking for 2 rooms
1 queen bed per room 2/9 & 10
Chking out the 11th
Any left for those dates with a water view? Booking.com only shows city view
Good morning, First of all we would like to say thank you for your interes. We don´t have any room with water or ocean view. We have the roftop with ocean view only. Warms Regards, Ciyé Hotel
Hello! I will be working so I need good internet. Is it available?
We have a co-work space where you can use good wifi
Do you have king size beds?
Dear Guest, We only have queen size bed. Let us know if you need anything else, Warm Regards,
Can we please have early check in?
The early check in have extra cost $1000 pesos, please let us know to program your early arrival.
Do you offer airport transfer to and from Puerto Vallarta for an additional fee?
yes we work with twon different type of transport 1) is a van, capacity 8 people, he picks you up right in the airport doorway. cost of $3,000 MXN 2) driver with 5 people maximum capacity. picks you up after airport bridge. Cost of $2000
How much is shuttle and is it offered to and from airport ? (
(PVR airport ) are any meals included in stay?
Good morning, The cost of transportation depends on the number of people. How many people is it for? The meals is not included. Warm Regardas
Is the pool heated
No, just the outdoor jacuzzi.
Is there an extra “resort” fee not included in the price?
good afternoon, no, we dont have any extra cost
what is the cancellation policy? in January? at the Ciye hotel san pancho
Good afternoon, For high season the cancellation policy is non refundable. We can move the dates but no cancellations allowed. Warm regards, Ciyé hotel
9 / 10 
Peter
"All around fantastic stay. Will definitely come again."
Sterling
"It was a wonderful experience. I’ll be back."
Austin
"A wonderful getaway! We will be back!"
Mathilde
"Incredibly welcoming, helpful and proactive. Great boutique hotel at the heart of the action"
Marissa
"great and definitely recommend"
Anders
"Amazing, will definitely come back"
Emma
"great location, great hotel and rooftop is a big bonus"
Fatima
"Fabulous"
Lori
"Very good"
Milica
"Great location but very noisy."
Lilia
"Nice place, friendly staff and short walk from the beach."
Katie
"Exceptional"
Jan
"Amazing stay - but a bit loud."
Lucy
"FABULOSO ❣️❣️"
Kristina
"An absolutely magical stay with the kindest staff and beautiful amenities."
Ashley
"Will hopefully be back"
David
"delightful and relaxing"
Susan
"everything we wanted and more"
Everth
"Fabulous"
Cade
"Good but won’t stay again."
Bernardsf
"Great place, recommend!"