Check-in
Check-out
Children and beds
Groups
Pets Allowed
Age restrictionHi, we plan to visit on the 27th of October.
The spa center is free of charge for the hotel guests, right?
Good evening, as stated on Booking.com, the Spa has an extra cost of 12€/person. However, for our guests, the first time is free. Then it is 12€ per person. Kind regards, Víctor León. Plaza Mercado Team.
Is spa access and use of the gym
Free for guests?
No, el precio por el acceso al spa para los clientes alojados es de 12€ incluye además el uso del gimnasio.
Is pool and spa facilities open from 21 July ?
Spa wellness, swimming pool and massages services are temporally out of service.
Good day, our returning flight is well after checkout, is it possible for one of the guest to work from a general area in the hotel for the day?
Good afternoon, we have the restaurant area, it is located next to the hotel, and you can enjoy a quiet atmosphere, to work. We have a small area with a computer if you need it. Kind regards, Plaza Mercado Team.
Does the room have a balcony?
Good afternoon, our flats all have balconies. Kind regards, Valle Humanes. MYR Hotels Team.
Washing machine and dryer??
Good afternoon, We have laundry service. Kind regards, Ainoa Pérez
Hola, hay Sauna en el hotel? gcs
Buenas tardes, El Spa cuenta con una piscina con jacuzzi de agua caliente, una piscina de contraste de agua fría, tumbonas calefactables y una Sauna de vapor. Saludos cordiales, Víctor León. Plaza Mercado Team.
can we have 2 single beds
Good evening, Thank you for contacting us. In order to make your request effective, we need you to provide us with your booking number and name, as we do not receive all the information about your booking through external messages via booking.
WhT time can we check in please?
Check in is guaranteed at 16h. However, if your room is ready on arrival, we can proceed with the check in. If it is not ready, we can store your luggage and we will give you all the information you need to start enjoying the city.
Do you have cots available at all?
Good morning We do have cots available for 10€/Night Kind regards, Víctor León. Plaza Mercado Team.
Please can you let me know exactly what the kitchen facilities are? Kind regards
We have the essential cooking utensils (pots, pans, paellas...) as well as cutlery, glasses, cups in the rooms.
Hello could you tell me if the 12€ charge for the pool is each day or just paid once for the hotel stay? Thanks
Hello, it is the cost for the 60' SPA circuit.
Hi Please tell me how to book a parking space during my stay. Thanks
Good evening, When you do the reservation you just have to get in touch with us or leave us a request telling us that you would like to have a parking space and we send you all the information regarding the Parking! Kind regards, Víctor León.
Is the spa open (Sep 2021)?
Good morning, The spa will be opened at the same time we inaugurate the hotel on 25th Agust 2021. If you require further information do not hesitate to contact us. Kindest regards, Patricia Moraza Plaza Mercado Team
Does the price QUOTED cover flights?
Good afternoon, All our prices are only for the accommodation, not flights are included Kind regards, Víctor León. Plaza Mercado Team.
Hello,
Does your airport shuttle also do a travel from your hotel to the airport? Is it 30€ as well?
Good evening, We do have transfer services from the hotel to the airport, the price is the regular fare, aproximately 25€ Kind regards, Víctor León. Plaza Mercado Team.
Hi, are you charged everyt ime you use the gym or is it a one off charge?
Good morning, the gym service is free of charge for our clients. Thank you, best regards, Valle Humanes, Plaza Mercado Team
Is there a balcony
Yes, we have bedrooms with balcony, But this depend that our availability. Best regards
do the rooms have balconies or terrace
Good evening, this depends on the type of room you choose or depending on availability. Thanks for contact us. Our best regards! Eva Santamaría. MYR Hotels Staff.
Hi. Can bikes be kept in the hotel overnight during our stay for the week
Good afternoon, We do have a parking place in the hotel to store bikes, however, it has a cost of 5€ per bike and day. Kind regards, Víctor León. Plaza Mercado Team.
Are the Superior Suite and Deluxe Junior Suite accessible by elevator?
Good morning, All our rooms are accessible by elevator, the only one that has little stairs is the penthouse room. Kind regards, Víctor León. Plaza Mercado Team.
Do you have a room for the 15 to 17 of October?
Unfortunately we are fully booked on the 15.10.22 Kind regards, Víctor León. Plaza Mercado Team.
Can you recommend and arrange bike hire and safe storage for our stay June 14th
Muchas Gracias
Good evening, You will be able to store the bikes during the night in the reserved area in our parking.The cost would be 5€ per night and bike. there are lots of bike stores Valencia is full of them so you will find lots of them nearby. Víctor León
Under the new rules for AC is the ai conditioning is the AC in your rooms set to lower than 27C? That is very hot.
We are following the new regulations. The 27º is for common areas where customers share a room with other customers. You can change the temperature of your room if you wish. Thank you for your interest. Best regards!
Is there beach towels available, and also an iron?
Good afternoon, We have towels and iron available, you should ask for them at reception. Best regards, Valle Humanes, Plaza Mercado Team.
We plan to attend the Offering of Flowers to the Virgin on the 16th and 17th so how far is your hotel to this event. Thanks.
5 min walking
How far is your hotel to Plaza del Virgin to see the parade in March. Thanks.
5min walking
How far are you to Plaza del Virgin so we can see the Offering of Flower on the 17th and 18th during Las Fallas. Thank you.
5min walking
I know there’s an additional cost but do you have to be a guest to use the spa?
It is not necessary to be a guest of the hotel to use the spa, it is open to external guests. Best regards, Plaza Mercado Hotel & SPA.
Hola! Me gustaria saber, si reservo la habitación familiar estándar para 4 personas, el acceso es a través de ascensor o tiene algún tipo de escalera?
Buenas tardes, Los apartamentos disponen de ascensor para acceder a todas las plantas. Saludos cordiales, Víctor León. Plaza Mercado Team.
Hi. Just realised the room I’ve booked is an interior room. Does this have a balcony?
Good afternoon, Our interior rooms do have windows facing the interior patio but they do not have balcony Kind regards, Víctor León. Plaza Mercado Team.
Does the hotel have a bar
Good afternoon, Our hotel has a restaurant attached to the main building, It is called " El Rincón del Mercado" Kind regards, Víctor León. Plaza Mercado Team.
hi what happens if we arrive late after midnight
We are open 24 hours so you just have to advise in advance so we know that you will arrive late and we will just wait for you, just like any other check-in. Kind regards, Víctor león. Plaza Mercado Team.
Hello, is the secured parking also available for motorbikes? Also how much would it cost? We would be coming with 2 bikes.
Kind regards
Yes, it is indeed available for motorbikes, the cost is 10€ per night. We just have 1 motorbike's parking spot, but if there are two of you you can book a car parking lot and park both motorbikes, the cost is 20€ per night. Best regards.
Hola!
Ofrecen traslado desde la Estacion Joaquin Sorolla AVE al hotel y viceversa? Si no lo hacen, que medio de transorte publico hace ese recorrido?
Muchas gracias,
Manuela
Buenas noches Desde la Estacion Joaquin Sorolla lo mas facil para llegar a nuestro hotel es en taxi a solo 10 minutos. Saludos cordiales Vanessa Treviño
Hola, en estos momentos está disponible para los huéspedes del hotel el servicio de Spa?
Si, nuestro SPA está disponible de lunes a domingo de 9 a 21 h.
Is the swimming pool open September 2021? is it indoor or outdoor?
It is indoor.
We have rental car and do you have parking so that can we reserve parking in advance. And also you offer payment at hotel and free cancellations.
Yes of course, the parking is a service that you can book and pay directly in the hotel, in any case if you don´t use it you won´t pay for it.
Do we have to pay for parking?
Good evening, Our Parking has an extra cost of 20€/Day Kind regards, Víctor León. Plaza Mercado Team.
We are looking for a 2 night stay 24-26 March
We are driving around Spain in an Auto caravan
Would there be anywhere to park on site ?
Good morning, Unfortunately there is no caravan parking near the city, they are further away, outside Valencia. Kind regards, Víctor León. Plaza Mercado Team.
Good Day, If we request twin beds in our reservation, will you be able to guarantee this request? Thank you.
Good day! Of course, once you have made your reservation and chosen the type of room you want, we guarantee that room. Have a nice day, Marcin Zielinski.
Hello. Is spa working. What’s it including?
Our SPA includes a small pool with cold water. On the other hand, it has the jets area and the jacuzzi. Following some stairs, you will find some relaxing beds and finally, you will find the sauna. We have two cabins where we offer massage services.
I have limited mobility. How accessible is the accommodation? Are the bathrooms suitable for disabled guests?
Good afternoon all our rooms have a bathroom with a large shower, the building has a lift. greetings
Hi, my flight is arriving into Valencia airport at 22.30 pm If there are any delays with the flight will I still be able to check-in to your hotel after midnight.
Thankyou
Dear guest, Our hotel is open 24 hours, so you will not have any problem in doing the check-in after midnight. Kind regards, Víctor León. Plaza Mercado Team.
can we decide about breakfast when we arrive and pay then or do we have to pay in advance? and if so, is it the same cost of £10? thanks
Good morning, If you decide not to include the breakfast in your reservation, but then you change your mind, you can still have the breakfast, it will be charged to the room and payed on the check-out. Kind regards, Víctor León.
can you split the bed into 2 singles? we are friends, not a couple.. thank you
Yes, of course, no problem. You can put this type of proposal as a request in the same reservation and we'll take it into account. Thanks for contact us. Our best regards! Eva Santamaría. MYR Hotels Staff
is the apartment cleaned everyday
Buenos días, nuestros apartamentos tienen servicio de limpieza igual que el hotel. Saludos.
Cual es el coste extra para usar el spa? Se reserva todo el espacio del spa? Saludos
Buenas noches, el coste de los clientes internos por acceder al Spa es de 12€/hora. El Spa no es privado en cada una de las reservas, pueden acceder más clientes. Muchas gracias por contactarnos. Saludos cordiales, Eva Santamaría MYR Hotels Staff
What are ‘interior’ rooms, do they have a window or balcony.
They have windows with view to the internal part of the building
Hola, will the spa be open in March 2022?
Good evening, the Spa it's open from 9am to 9pm every day of the year. Thanks for contact us. Our best regards! Eva Santamaría. MYR Hotels Staff.
Do the rooms have balconies
Good evening, Our standard rooms are facing an interior patio and they do not have balconies. For the deluxe ones all of them do but the ones on the highest floor, there are not balconies. Our rooms are subject to availability. Kind regards, León.
How much does it cost extra to access the spa area/pool/hot tub? Is it per day or per stay or per entry? In one reply it says 12 euros but surely not each time?
Our Spa facility has a cost of 12€ the circuit of 1 hour. It is charged everytime make use of the Spa. Kind regards, Víctor León. Plaza Mercado Team.
hi, how close is the sea to the hotel, if l wanted to have a swim in the sea? would l need transport or could l walk?
Good afternoon, We are located in the city centre, the distance to the sea is about 30 minutes by public transport and by taxi about 20 minutes. Distance of 9 km. Thank you
Bon dia, a Que hora es eL desayuno
Gracias
Buenas tardes, Nuestro desayuno tiene un horario de 7:30 a 11h durante la semana y de 8 a 11h el fin de semana. Saludos cordiales, Víctor León. Plaza Mercado Team.
Hi our flight doesnt arrive until after 2330, are we able to check in late at night?
Good afternoon, Our reception is open 24 hours, so you will not have any problem in doing the check-in after midnight. Kind regards, Víctor León. Plaza Mercado Team.
Do you have an outdoor pool for guests to use
Thank you
Clair
Good morning, We do not have an outdoor swimming pool. We do have a Spa and inside we have 2 hot water pools and a cold water pool. Regards, Reception Department. Plaza Mercado Team
Hello,
i saw that you had an airport shuttle, how much is it?
It’s a pleasure to inform you that the hotel has a transfer service from the airport to the hotel. Extra cost: 30€. It takes you 20 minutes to get the hotel. Best regards!
Hello, do you have any rooms with bath tub please?
Good evening, We're sorry but we only have this type of bathroom in our attic room. All other rooms have a shower without bathtub. Thanks for contact us, Our best regards! Eva Santamaría. MYR Hotels Staff.
Hi how much is the breakfast
Good afternoon Mercado Breakfast is 14 eur
Hi, is your spa and wellness centre still operating? Also how much extra do you charge for this?
Yes of course, our SPA is open from 9 until 21h everyday. It has an extra cost of 12€ for our guests and it is mandatory the use of a swimming cap and flip-flops.
Can 12 years old child use the indoor swimming at the spa?
12 years old is the minimum age to be able to get into the spa So, yes, a 12 years old can use the Spa facility Kind regards, Víctor León. Plaza Mercado Team.
Is the gym open ?
Good afternoon, Gym its open from 9:00 to 21:00h
hello, children of 2 years old have acces to the interior pull? Thank you
Good morning, This is not a swimming pool. It is a very cold water pool to contrast with the jacuzzi. Children under the age of 12 are not allowed to enter as the temperatures are not suitable for them. Thank you. Nhoa Díaz, Plaza Mercado Team.
9 / 10 
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Andrew
"Fabulous location, lovely accommodation and equally lovely considerate staff"
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Mark
"Great 3 days spent relaxing and exploring"
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Blaize
"Very good"
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Robert
"Excellent"
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Naveen
"Fabulous"
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Ekaterina
"wonderful"
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Suzanne
"Very good"
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Me
"Exceptional"
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Sam
"Very good"
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Adrian
"Great place to spend a few nights!"
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Bada
"Perfect. Everyone visiting Valencia should stay here, you will not be disappointed."
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Martin
"Friendly hotel in city center"
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Anna
"Exceptional"
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Eleen
"Great location."
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Florin
"Very nice place, but also very bad noise isolation."
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Scott
"Excellent location, great facilities."
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Ozcan
"Perfect location with perfect staff"
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Tamara
"gorgeous city and great room"
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Sheng
"Very happy, a good experience, will recommend to friends"
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Anna
"Outstanding service and facilities in central location"
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Zana
"I would choose this hotel again next time. I recommend."